Terms of Service

Please read these Terms of Service ("Terms") carefully before using Captura. By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use our services.

1. Acceptance of Terms

By creating an account or using Captura, you confirm that you are at least 13 years of age, that you have the authority to enter into these Terms on behalf of yourself or your organisation, and that you agree to be bound by them. We may update these Terms at any time. We will notify you of material changes by posting the updated Terms on this page. Your continued use of Captura after changes take effect constitutes acceptance of the revised Terms.

2. Description of Service

Captura provides a browser extension and web dashboard for bug reporting and session replay. Our service allows teams to capture screenshots, screen recordings, console logs, network activity, localStorage snapshots, cookies, and session replays to facilitate software development and quality assurance workflows. Some features are available on a free tier; others require a paid subscription.

3. Account Registration

To use Captura, you must create an account. You agree to:

Provide accurate and complete information during registration and keep it up to date
Maintain the security of your account credentials and not share access with unauthorised parties
Notify us immediately of any suspected unauthorised access to your account at legal@captura.dev
Accept responsibility for all activity that occurs under your account

4. Acceptable Use

You agree not to use Captura to:

Violate any applicable laws or regulations
Capture, record, or monitor sessions without appropriate authorisation from the users involved
Upload or transmit malicious code, viruses, or harmful content
Infringe the intellectual property rights of any third party
Attempt to gain unauthorised access to our systems, infrastructure, or other users' accounts
Scrape, crawl, or use automated means to access or extract data from our services
Reverse engineer, decompile, or attempt to derive the source code of our services
Engage in any activity that disrupts, degrades, or interferes with our services or servers
Resell, sublicence, or redistribute access to our services without our prior written consent

We reserve the right to suspend or terminate accounts that violate these restrictions without prior notice.

5. Your Content

You retain ownership of all bug reports, recordings, screenshots, logs, and other content you submit through Captura ("Your Content"). By submitting content, you grant us a worldwide, non-exclusive, royalty-free licence to store, process, transmit, and display Your Content solely to provide and improve the services. We do not use Your Content — including network logs, console logs, screenshots, or recordings — for advertising or profiling.

You are solely responsible for ensuring that Your Content does not violate any applicable laws or third-party rights, and that you have the necessary rights and consents to capture and share the data included in your bug reports.

6. Shared Report Links

Captura allows you to share bug reports via a unique link. Anyone with that link can view the report and its contents, including any captured logs, screenshots, recordings, and cookies. You are responsible for how and with whom you share report links. Captura is not liable for any exposure of information resulting from links you choose to share. You may revoke access at any time by deleting the report.

7. Subscription and Billing

Captura offers a free tier and paid plans. By subscribing to a paid plan, you agree to pay all applicable fees on time. Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. Cancellation takes effect at the end of the current billing period; no partial refunds are provided for unused time. We reserve the right to change our pricing with at least 14 days' advance notice. Continued use after a price change constitutes acceptance of the new pricing.

You are responsible for all taxes and fees applicable to your use of Captura in your jurisdiction.

8. Intellectual Property

Captura and its original content, features, branding, and functionality are owned by Captura and protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-sublicensable, non-transferable licence to access and use the services for your internal business or personal purposes in accordance with these Terms. You may not copy, modify, distribute, sell, or create derivative works from our services without our prior written consent.

9. Confidentiality

Each party agrees to keep confidential any non-public information received from the other party that is designated as confidential or that reasonably should be understood to be confidential. Each party will protect such information using at least the same degree of care it uses to protect its own confidential information, and will not disclose it to third parties except as necessary to provide or receive the services, or as required by law.

10. Data Processing

Your use of Captura is subject to our Privacy Policy, which is incorporated into these Terms by reference. Where you use Captura to process personal data on behalf of your end users, you act as the data controller and Captura acts as a data processor. You are responsible for ensuring you have a valid legal basis to collect and share that data with us, and for providing any required notices and obtaining any required consents from your end users.

11. Third-Party Services

Captura may integrate with or link to third-party services (e.g. GitHub, Slack, Linear). Your use of those services is governed by their own terms and privacy policies. We are not responsible for the practices, content, or availability of any third-party service.

12. Termination

You may terminate your account at any time by contacting us at legal@captura.dev. We may suspend or terminate your account at our discretion, with or without notice, if you violate these Terms or engage in conduct we determine to be harmful to our services or other users. Upon termination, your right to use the services ceases immediately. Data associated with your account may be deleted; we are not liable for any loss of data resulting from termination.

13. Changes to the Services

We reserve the right to modify, suspend, or discontinue any part of our services at any time. We will provide reasonable notice of material changes where practical. We are not liable to you or any third party for any modification, suspension, or discontinuation of the services.

14. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CAPTURA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF OR INABILITY TO USE OUR SERVICES.

IN NO EVENT WILL CAPTURA'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE SERVICES EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO CAPTURA IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (US $100).

16. Indemnification

You agree to indemnify, defend, and hold harmless Captura and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the services; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any third-party rights.

17. Governing Law and Disputes

These Terms are governed by applicable law. Any disputes arising out of or relating to these Terms or the services that cannot be resolved informally shall be submitted to binding arbitration or, where arbitration is not available, to the courts of competent jurisdiction. You waive any right to participate in a class action lawsuit or class-wide arbitration.

18. Miscellaneous

Entire agreement — these Terms, together with our Privacy Policy, constitute the entire agreement between you and Captura regarding the services and supersede all prior agreements.
Severability — if any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.
No waiver — our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right.
Assignment — you may not assign or transfer your rights under these Terms without our prior written consent. We may freely assign our rights and obligations.

19. Contact Us

If you have questions about these Terms, please contact us at legal@captura.dev.